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Anything specific: a report that looks wrong, a page that will not analyse, a billing question.

Replies usually within one working day, either way.

It carries everything needed to reproduce the analysis, which is quicker than a description and rules out guessing.

A check that fires when it should not is a bug worth knowing about. A report that cannot be trusted is not worth reading.

Two things answer most questions faster than we can:

The FAQ, what each check measures and where the score comes from.
The report itself. Every finding says what was measured and what to change, and What to fix first is ordered by what each fix is worth against the work it takes.